Return Policy

We proudly stand behind the technology and products that we sell. Customized glass products are non-returnable for a refund. You may return general merchandise (non-customized) in its original condition and in its original packaging within 30 days of receiving your order.  We will refund 85% of the total sales amount (15% restocking fee will be deducted). When returning the product we highly recommend that you insure the product through the carrier you return the product through to ensure you will still receive a refund if the product is damaged. The merchandise must also be in 1) new condition, 2) packed in its original manufacturer’s box and include all original packaging material, 3) include original manuals and any accessories that came with the item. If the item does not get returned in its original condition, no refund will be given and you will need to file a claim with the shipping carrier for a refund for the damaged package.

Note: A Return Authorization (RA) is required prior to shipping your package back to us. We will only refund shipping costs if the return is a result of our error. Contact us using the “Contact us” page.

Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 7 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (7) business days.

If the return is the result of our error, we will arrange to have the item picked up and returned to our warehouse. We will issue a complete refund including shipping costs, if any. Sorry, we cannot refund shipping costs for Canadian orders.

If a package is returned to our warehouse or undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount minus a $25 shipping charge.